Shipping & Returns

Shipping Destinations.
Kristal O Eyebrows ships Australia wide.

Order Processing Times.
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement. Tracking information is sent via email.

Shipping.
Express Shipping in Australia is $12. Shipping lead time is 1-2 business days from the date your order has been shipped. Please allow for current delays in Australia posts delivery times due to Covid-19.

Kristal O Eyebrows is not responsible for lost or stolen packages or packages delayed in transit.

RETURN POLICY

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact customer care at Kristal O Eyebrows hello@kristaloeyebrows.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Kristal O Eyebrows does not take responsibility for the costs of returning the products.

*We don’t offer refunds or accept returns for change of mind.